Delivery & Returns
delivery
The product/products will be delivered to the address of the buyer with the cargo agreed by the seller. Delivery time, from the sending of the order confirmation e-mail and the establishment of the contract. 12 days at the latest. This period may be extended by a maximum of ten days, provided that the buyer is notified in writing or by a permanent data carrier. The products are sent to the regions where the cargo companies do not deliver to the address by telephone notice. In regions where the Cargo Company delivers once a week, there may be a delay in the specified day in cases such as inaccuracies or deficiencies in the shipping information, some social events and natural disasters. The buyer cannot impose any responsibility on the seller due to these sags. If the product is to be delivered to another person / organization from the Buyer, the seller is not responsible for the extra shipping costs that may arise from the person / organization not accepting the delivery, inaccuracy in the shipping information and / or the absence of the Buyer. Delivery problems if the product/products did not reach the customer within the specified days Yunuscanonalan@gmail.com to your e-mail address should be reported immediately.
In case of damaged package; Damaged packages should not be received and a report should be made to the Cargo Company official. If the Cargo Company representative thinks that the package is not damaged, the buyer has the right to open the package and check that the products were delivered undamaged and to request that the situation be determined with a report. After the package is received by the Buyer, it is accepted that the Cargo Company has fulfilled its duty. If the package is not accepted and a report is kept, the situation should be reported to the Seller Customer Service as soon as possible, with the copy of the report remaining in the Buyer's possession.
Return policy
The buyer has the right to withdraw from the contract within seven days after receiving the goods, without giving any reason and without paying any penalty. In accordance with the general communiqué of the tax procedure law no. 385, in order for the refund to be processed, the buyer must After completing the return sections at the bottom of the invoice of the seller delivered with the goods, he/she must sign, send a copy to the seller with the product, and keep the other copy at his/her responsibility. The right of withdrawal starts from the day the goods are delivered to the buyer. The cost of returning the returned product or products must be borne by the buyer.
There is no right of withdrawal (for hygiene reasons) for goods and earrings that are prepared in accordance with the buyer's wishes and/or clearly personal needs.
In case the buyer exercises his right of withdrawal, the seller shall return the total amount received and, if any, any documents that put the consumer in debt, within 10 days at the latest, from the receipt of the invoice containing the withdrawal notification, without incurring any expense to the consumer.
The decrease in the value of the received goods or the existence of a reason that makes the return impossible do not prevent the use of the right of withdrawal. However, if the decrease in value or the impossibility of return is due to the fault of the consumer, the seller must compensate the value or decrease in the value of the goods.
The general return period for any product purchased inadvertently is 5 days. Within this period, the return of products that have been opened, used, destroyed, etc. will not be accepted. Returns must be made with the original packaging.
In cases where any opening, deterioration, breakage, destruction, tearing, use and other conditions are detected in the product and its packaging that were purchased by mistake, and if the product cannot be returned as it was when it was delivered to the buyer, the product will not be returned and the price will not be refunded.
For product return, the situation should be reported to customer service first. The information about sending the product as a return is sent to the customer by the seller. After this meeting, the product should be delivered to the seller, together with the invoice containing the information about the return, via the Cargo company that makes the delivery to the buyer's address. If the returned product reaches the seller, it is accepted as a return if it meets the conditions specified in this contract, and the refund is made to the buyer's credit card/account. No refund will be made until the product is returned. The reflection time of the refunds made to the credit card on the credit card accounts is at the discretion of the relevant bank.
If the purchase is made with a credit card and in installments, the procedure for returning the product to the credit card will be applied as follows: If the buyer has requested to purchase the product in installments, the Bank makes the repayment to the buyer in installments. After the seller pays the entire product price to the bank at once, in case the installment expenditures made from the Bank's POS are returned to the buyer's credit card, the requested refund amounts are transferred by the Bank to the bearer's accounts in installments so that the parties involved do not become victims. If the refund date and the card's account cut-off dates do not coincide, 1 (one) refund will be reflected on the card each month, and the buyer will receive a month more than the number of installments he has paid before the return, after the installments of the sale are paid, and will be deducted from his current debts.
In case of return of goods and services purchased with a card, the seller cannot make a cash payment to the buyer in accordance with the contract he has made with the Bank. In the event of a return transaction, the member workplace, namely the seller, will make the refund via the relevant software, and since the member workplace, the seller, is obliged to pay the relevant amount to the Bank in cash or as a deduction, the buyer cannot be paid in cash in accordance with the procedure detailed above. Refund to the credit card will be made by the Bank in accordance with the above procedure, after the buyer pays the Bank a single payment.